Customer service carries companies further than any amount of devices or products every will. The same two companies could offer the same product and the one that stands behind their service with courtesy and knowledge will always prevail. That being said, we’ve learned a major game developer for the gaming community has lost sight of this.
Are you a Gameloft fan? Have you purchase a few copies of their games? Are you planning on buying a new phone…ever? You’re screwed. As a reader recently found out, Gamelofts policy only allows re-downlaods of purchased games to the device that the download was originated from and only within 3 years of the purchase as long as the same phone number is being used. Sucks don’t it? In case we have any neigh-sayers check out the emails below.
I just purchased a new Android phone and want to use all the software I previously purchased on my new phone. Old Phone HTC My Touch 4G. New phone LG G2X.
I was able to re-download the Gameloft titles that I purchased from the Android Market to my new phone but couldn’t do so for the titles purchased directly from your website.
Software Titles purchased directly from your website:
The Oregon Trail HD Transaction ID: 88A391419M589610W
N.O.V.A. Near Orbit Vanguard Alliance HD Transaction ID: 1A043418H5693671F
Spider-Man: Total Mayhem HD Transaction ID: 1C860103BJ534383E
Tom Clancy’s H.A.W.X HD Transaction ID: 4WB70915B21905701
Tom Clancy’s Splinter Cell Convictionâ„¢HD Transaction ID: 4BH659733U7813734
UNOâ„¢ HD Transaction ID: 37R87397XA465973T
Monopoly Classic
The reply:
Hello!
Unfortunately, you can not get the games back on your new phone. According to Gameloft policy if you buy a game, you can re-download it to the same phone with the same phone number within 3 years of your purchase. If the phone model or number was changed by the customer’s own initiative, Gameloft has the right to refuse re-sending the game.
You can not re-download or transfer games which you bought on your old phone (HTC My Touch 4G) to the new phone (LG G2X), because we produce each game-build for one particular phone to ensure the best quality and to prevent piracy. If you want to have games on your new phone, I’m afraid you will have to buy them again.
Sorry for the inconveniences. If you have any other questions, please let me know.
Best regards,
——————————-
Nam Luu Hoang
Customer Care Agent
Watch out AT&T we have a new nominee for worst customer service of the year.
[Thanks, George]
