Yesterday, we covered the story of how some users were finding that their Samsung Galaxy Note 5 S-Pen functionality could be irreversibly broken if it were to be inserted backwards into the device. While the chance of this occurring is low and it seemed almost ludicrous to be concerned about this happening, Samsung has a solution for the S-Pen issues and it’s as simple as they come: read the manual.
“We highly recommend our Galaxy Note 5 users follow the instructions in the user guide to ensure they do not experience such an unexpected scenario caused by reinserting the S-Pen in the other way around.”
This will likely be Samsung’s get-out-of-jail card if any users try to get a refund for their now defective Note 5, however I’m sure many people would have a bone to pick if this happens. Personally, I’m surprised that this happened at all – this isn’t Samsung’s first Galaxy Note device and changing what is arguably its defining feature should have gotten more attention than just just putting a note in the manual. Vijay Michalik, analyst of Frost & Sullivan words it even more strongly:
“It seems like the sort of thing that shouldn’t be overlooked… If they lose their brand equity by pushing out these sub-standard handsets then that could be disastrous for them.”
What do you think about Samsung’s response?
