Last week it was revealed that Sony had changed its waterproof guidelines slightly, with a statement on its support website telling users to “remember not to use the device underwater”. Well, Sony has come out to clarify its new waterproof guidelines, and well, they said pretty much what we expected them to. Here’s their full statement:
“Sony Mobile is committed to providing the highest standards of product quality and customer service. Xperia models that feature levels of dust and water-resistance are validated independently and based on Ingress Protection (IP) standards agreed and used across the industry. We have every confidence in the qualities of Xperia devices, which are built to exacting technical standards and are designed to perform to high standards in normal usage.
“The recent changes to guidance we provide to our customers are designed to more clearly illustrate the best ways to protect devices in day-to-day usage. We communicate necessary precautions, and the specific parameters of ingress protection ratings, to help customers to protect their smartphones and tablets in line with the applicable warranty we provide.
“We have also recently updated our marketing visuals to better advocate sensible usage of our devices. The warranty terms provided for our products remain the same and any customer concerns will continue to be considered on a case by case basis in line with these terms.”
If you’re finding it hard to cut through the diplomatic language, basically what Sony is saying is that they design their devices with certain waterproof capabilities in mind, but reserve the right to judge on a case-by-case basis whether a warranty claim is legitimate or not. It’s a little bit disappointing that Sony has had to change its standpoint on this – no doubt because it’s costing them quite a bit in warranty claims – but business is business and Sony has to protect themselves somehow.
What do you think about Sony’s new waterproof guidelines? Let us know your thoughts in the comments below.
Source: XperiaBlog
