T-Mobile giving device unlocking an easier approach with new App

T-Mobile and the uncarrier initiative has certainly raised a lot of eyebrows. They have single-handedly changed the wireless game and a lot of people are loving it, I know I do. They continue to make changes that help alleviate customer pain points. While there will always be something to complain about, every small step helps in the long run. T-Mobile has just released and app that will undoubtedly be a welcomed sight for travelers. The apps is called “Device Unlock”, and while aimed at one specific device currently, it is one step closer to wireless freedom.

The Device Unlock app only works with the more recent Samsung Galaxy Avant, a mid-range Galaxy device that is only $216 full price. The app offers a quick and simple UI to request that your Avant is SIM unlocked so that it can be used on other carrier networks at will. Pretty nice really. I assume this came about for more reasons than just a customer pain point. No one likes to call in to request a SIM unlock code. I assume this also got pushed through based on number of calls from customers who are only requesting an unlock code. Drive down the call volume, save time and money.

The app can be installed on any T-Mobile device, but it won’t do you a lick of good unless it is the Galaxy Avant. You will be met with a screen that tells you that your current device is unsupported. It wouldn’t be a bad idea to have it installed and check every so often if your current device gets some support for it though. If you have an Avant then you will be presented with two options, a permanent unlock and a temporary one. Your choice. Naturally i assume there will be a wait period and that you will input your email address to receive your code. I don’t have an Avant sitting around to try it on, so I am just guessing. If anyone out there does and they go through the process, please let us know how it worked out.

Source: Android Police