Although one question seems to be answered regarding T-Mobile’s new business venture, there are many more that remain a mystery. Although this merger will grant current T-Mobile and AT&T a much better coverage area as well as a future LTE blanket, customers are still leery, especially those with T-Mobile. Check out the full FAQ below.
Q&A: More Information About AT&T Acquisition of T-Mobile USA
Bellevue, Wash. — Mar. 20, 2011 PDT
An agreement was announced under which AT&T will acquire T-Mobile USA. The agreement is the first step in a process that, including regulatory approvals, is expected to be completed in approximately 12 months. Until then, we remain a separate company and continue to operate independently.
We know our customers, business partners and others may have many questions.
Here is some more information:
Will my service change?
There is no change in your service and we remain committed to ensuring you have the best experience possible using your T-Mobile USA products and services.
Q: Will I have to upgrade my T-Mobile 3G / 4G device after the AT&T acquisition closes?
T-Mobile has no plans to alter our 3G / 4G network in any way that would make your device obsolete.
The deal is expected to close in approximately 12 months. After that, decisions about the network will be AT&T’s to make. That said, the president and CEO of AT&T Mobility was quoted in the Associated Press saying “there’s nothing for [customers] to worry about… [network changes affecting devices] will be done over time… â€
Chances are you’ll be on to your next device long before AT&T makes any changes to the network. Now is a great time to get one of our latest smartphones.
Will I now be billed by AT&T?
Until this deal is closed, we remain an independent competitor to AT&T. There is no change in service for our customers, and we remain committed to ensuring that our customers have the best experience possible experience using T-Mobile USA products and services. Billing for our customers remains exactly the same. T-Mobile USA continues to operate as an independent company. As always, customers will receive advance notice to any changes to their services.
Why is T-Mobile USA doing this?
Bringing together these two world-class businesses will create significant benefits for customers. The merger will ensure the deployment of a robust 4G LTE network to 95% of the U.S. population, something neither company would achieve on its own. Also, because of our compatible networks and spectrum, the customers of T-Mobile USA and AT&T will experience improved voice and data service almost immediately after the networks are integrated.
Will T-Mobile USA’s quality be reduced?
No. In fact, the combination of AT&T and T-Mobile USA will offer an even stronger service to customers. Until the acquisition is closed, we will work hard to maintain our position as the value leader with America’s largest 4G network.
Should I wait to sign-up with T-Mobile USA or upgrade my phone?
There is no better time than now to become a T-Mobile customer or upgrade your service or device. T-Mobile USA offers an industry leading lineup of smartphones, tablets and other mobile broadband devices on America’s Largest 4G Network. The combination of AT&T and T-Mobile USA would mean even stronger service for our customers
Is T-Mobile USA getting the iPhone?
T-Mobile USA remains an independent company, as the acquisition is expected to be completed in approximately 12 months. We’ll continue to offer cutting-edge 4G devices like the Samsung Galaxy S 4G, as well as the new Sidekick 4G, the T-Mobile G2x and the G-Slate tablet coming later this spring.
Will my rate plan change because of the acquisition?
We will honor all customer contracts entered into before the change of ownership.
Where can I express my opinion on this?
T-Mobile customers can utilize the company’s online Forums.
