Verizon and Samsung acknowledge Galaxy S5 camera bug, offers device Exchange

Both Samsung and Verizon are acknowledging that there is a camera bug that is floating around the Galaxy S5 that causes a “Warning: Camera Failed” message to appear. Samsung let The Verge know in an official statement that they are aware that a “limited number” of devices are experiencing the issue.

Samsung says that anyone that is having this problematic situation can contact them at 1-888-987-4357 or visit a carrier store for an exchange. Verizon also took to Twitter to saying people can contact them at @VZWsupport to resole the issue and that they will replace the device if needed.

We assume that other carriers are following suit since it seems to be a Galaxy S5 issue, not just a Verizon branded issue.

As of right now there isn’t a specific reason for the failure, but once the warning hits your device you are SOL for any photos as it renders the camera useless. If it is a hardware issue that will put Samsung on a pretty slippery slope with no other choice but to keep exchanging devices for ones that you hope will work. If it is a software glitch, then they have a chance to prevent it from costing them and the carriers a lot of money. Since Samsung is one of the remaining OEMs to not release their camera app to the Play Store, a full fledged OTA would be the only solution.

Anyone out there have the “Warning: Camera Failed” message bug ruin their memories?

Source: The Verge via AndroidandMe