A few days ago, we covered the story of some people in India possibly getting the short end of the stick in the Android KitKat competition where one of the prizes was a 2013 Nexus 7. The story goes that some winners of the Nexus 7 ended up receiving the older, 2012 Nexus 7 instead of the 2013 version. Kit Kat India appeared to be indifferent at first, however their Twitter and Facebook pages started getting bombarded with expressions of disappointment. A truly messy situation, one which threatened to escalate and damage the Android KitKat brand in the region and wider community.
Fortunately seeing the potential to damage both Android and Nestle’s KitKat brand, Kit Kat India caved and posted the above photo on their official webpage earlier today. A message went up on their Facebook page soon after to confirm that they would be calling up winners of the competition who had received the 2012 Nexus 7 to organise a replacement with a 2013 version. This wasn’t the quickest of resolutions, nor was it done completely voluntarily, however it likely did wonders for the Nexus 7’s reputation in particular ahead of any last minute Christmas shopping this festive season.
What do you think about this whole ordeal? Do you think Kit Kat India could have handled this better? Let us know what you think in the comments.
Thanks Manu for calling this in!
Source: Tech2Yantra
