911 or data? Rogers says 911

All I can do at this point is shake my head…

It sounds like this insanely odd (and ridiculously drawn out) 911 issue for Rogers’ HTC Dream and Magic customers could be coming to a close. *crossing my fingers* For those of you who are unaware of the issue, customers that own either of those two handsets have been unable to call 911 while GPS is enabled. Rogers and HTC have been scrambling to provide a fix for this very inconvenient and downright hazardous software glitch.

Dream and Magic customers were hit again this morning with another “fix”. This fix completely disables data to customers that did not apply the mandatory software updates by 6am (EST) this morning. Once the customer applies the update, their data will be restored. Of course, for their troubles they’ll be credited one month of data (within 60 days and excluding any roaming fees) and according to Engadget, Magic owners will be cursed upgraded to the Sense UI. So, if you’re a Rogers customer and you haven’t applied the update, do it ASAP.

Here is the message from Rogers courtesy of Absolutely Android:

“A mandatory software update is now available for Rogers HTC Dream and Magic customers to ensure 911 calls can be completed on these devices. These customers need to go immediately to on a PC to download the update. Users of Windows 7 or Macintosh will need to call 1-888-Rogers1 for update instructions. Customers will need to backup any personal items before the update process.

Customers who have not downloaded this software update could have problems accessing 911. As a result, we are taking the precautionary measure of temporarily disabling internet access for Dream and Magic users on Sunday January 24 at 6:00AM (EST). Voice and text messaging will not be impacted. By disabling internet access, we can ensure that 911 calls are completed for all our Dream and Magic customers. Once a customer completes the software update, his/her internet access will be re-enabled within 24 hours.

Temporarily disabling internet access is the only decision we could make to ensure all customers can make 911 calls. We sincerely apologize for this inconvenience. Dream and Magic customers on data plans will automatically be credited for one month of data fees (excluding roaming). This credit will show up on invoices within 60 days. We take this matter very seriously and continue to investigate the way this issue was addressed to determine how we can improve our internal and external processes.


Let us know what you think…leave a comment 😉

Sources: Absolutely Android, Engadget